CHS

  • Help Desk Technician

    Job Locations US-FL-Clearwater
    ID
    2019-1756
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Provide technical support in person, over the phone or via electron communication; identify, troubleshoot and resolve a wide range of technical computer-related problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships.

    Responsibilities

    Provide technical support in person, over the phone or via electron communication; identify, troubleshoot and resolve a wide range of technical computer-related problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships.

     

    • Adheres to the policies and procedures of Clear Tec Solutions LLC
    • Maintains strict confidentiality of client, company and personnel information
    • Demonstrates a strong commitment to the mission and values of the organization
    • Adheres to company attendance standards
    • Performs other duties as assignee

    Additional Responsibilites:

    • Strong organizational and interpersonal skills
    • Excellent written and verbal communication skills
    • Detail oriented
    • Ability to multi-task and work independently

    Qualifications

    Competencies:

    • 0-2 years experience in hardware, software, and telephone support
    • Track record of effective interacting with business users
    • Solid understanding of Help Desk software
    • Strong time management skills, work ethic and customer service orientation

     

    Certificates:

    • CompTIA's A+ & Network+ certifications a plus
    • MCSA: Windows 7 & O365 certifications a plus

    Enviornmental and Physical Demands:

     

    Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

     

     

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