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Operations Manager

Operations Manager

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The Operations Manager is responsible for overseeing all of the day-to-day activities of the organization.  This includes the management of policies and procedures, quality, compliance, and billing, as well as the general management of the staff. The operations manager is responsible for overseeing employees and delegating work tasks throughout the department to ensure that the tasks are completed properly and in a timely manner.


  • Oversees the daily operations of the organization
  • Ensuring staff compliance with set standards; hiring, training, and scheduling employees; and creating and managing contracts. 
  • Plan, coordinate, direct and supervise various elements that pertain to quality and patient flow.  
  • Reviews all internal policies and procedures to ensure complete compliance with regulatory requirements. 
  • Design or implement work policies for employees.
  • Manage daily interactions with employees and patients.
  • Ensure that the day-to-day business is handled according to practice aim and medical guidelines.
  • Responsible for workflow improvements that increase operational efficiencies.
  • Facilitate coordination and communication between internal support functions.
  • Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Other Responsibilities:

  • Knowledge of Medicare Part A and B billing and regulatory guidelines.
  • Knowledge of AHCA regulatory guidelines within a SNF or ALF.
  • Working knowledge of HIPAA
  • Utilize resources efficiently, identify, and apply for sources of funding.
  • Hire, supervise, and evaluate the performance of staff and contractors.
  • Maintain strict confidentiality of client, company and personnel information.


Supervisory Responsibilities:      5 - 10


  • Proficient with electronic medical records (EMR) software.
  • Ability to handle multiple projects and complete them in a timely manner, as well as have excellent organizational and multitasking skills.
  • Strong leadership and analytical skills.
  • Demonstrates a strong commitment to the mission and values of the organization.
  • Strong organizational and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Detail oriented.

Education and/or Experience: 

  • BA/BS in Healthcare Administration or Business-related field required.
  • A minimum of 5 - 10 years of progressive management experience in physician practice operations.
  • Experience in large group practice settings with multiple locations, 10 or more physicians strongly preferred.
  • Healthcare environment experience within Skilled Nursing or Assisted Living facilities preferred.
  • Experience in physician practice acquisition and integration; as well as, practice development.
  • Experience with minimizing gaps in operations related to physician practices.

Computer Skills:


Proficiency using software programs such as MS Word, PowerPoint, Excel, Outlook and EHR software.


Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.