The Operations Director provides technical expertise, collaborative leadership in the ongoing development and direction for the practice(s), including the integrity of operational processes, patient access, budgets, human resources, regulatory compliance and the standardization of operational activities. The Operations Director will partner with the Practice Manager(s) to ensure efficient day-to-day operations, strong financial performance and improved quality. Success in this position will be evidenced by the achievement of patient-centered service excellence, standardization of operations, strong financial results and physician engagement. The Operations Director is expected to create a practice culture that is committed to patient-centered customer service, personal accountability, and regulatory compliance. The Operations Director will partner with the Medical Directors’ to ensure workflow efficiencies are achieved within proper clinical and billing guidelines.
Supervisory Responsibilities: 10 - 20
Education and/or Experience:
Proficiency using software programs such as MS Word, PowerPoint, Excel, Outlook and EHR software.
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.